Help Centre

FAQ

Lockdown

Are you delivering during lockdown?

Where are you delivering during lockdown?

Shipping

Where do you deliver?

When can I expect my order?

How do I qualify for free shipping?

Can you deliver to my work address?

What if I'm not at home when my order arrives?

What do you charge for shipping?

Payments

What payment methods do you accept?

Environmental Impact

What are your bags and labels made of?

What your boxes made from?

Why Recyclable?

What is sustainable palm oil?

Charitable Donations

What portion of my purchase goes to charity?

What charitable organization do you work with?

Why Shop Fresch

How do achieve sustainable growth?

How do you support our communities?

Do you believe in innovation?

How do you value customer feedback?

What sort of shopping experience should I expect?

Discount Codes

How do I use the YESCHPLEASE discount?