Help Centre

We deliver to most major cities in South Africa including:

Cape Town 

Paarl, Stellenbosch 

Johannesburg, Pretoria, Port Elizabeth, Bloemfontein, East London, Knysna, Plettenberg Bay, George, Outshoorn, Mossel Bay 

Durban, Richards Bay, Port Sheptone, Pietermaritzburg, Newcastle, Polokwane, Nelspruit, Witbank, Vaal, Rustenberg, Klerksdorp, Harrismith 

Kindly contact us at info@freschonline.com to arrange shipping for bulk orders outside of South Africa.

You can expect your order in no more than 5 working days nationwide. Estimated shipping times for each region below: 

Cape Town

(1-2 working days)

Paarl, Stellenbosch

(2-3 working days)

Johannesburg, Pretoria, Port Elizabeth, Bloemfontein, East London, Knysna, Plettenberg Bay, George, Outshoorn, Mossel Bay

(3-4 working days)

Durban, Richards Bay, Port Sheptone, Pietermaritzburg, Newcastle, Polokwane, Nelspruit, Witbank, Vaal, Rustenberg, Klerksdorp, Harrismith 

(4-5 working days)

Simply make sure your basket size is valued at R450 or more at checkout :) Take some time to explore our diverse range of product offerings. There will more than likely be more than one product you will be craving for!

Yes! We deliver to your home or work. Grab a snack for the office here!

Don't worry. The driver in your delivery area should attempt to make the delivery 3 times before calling you to arrange a time to drop off your package. 

You can track your order here to monitor its delivery status.

You can also contact our drivers by region here if you are unsure of when your package may arrive.

Shipping is free for orders over R450 nationwide!

For all orders under R450, we charge R55 shipping in the Western Cape and R90 shipping for the rest of South Africa. 

Fresch Online accepts INSTANT EFT, VISA, MASTERCARD & BITCOIN payments.

We process all payments securely through PayFast. 

Our bags are made from PLA; a bioplastic made from corn starch, that is 100% biodegradable & compostable.

Our labels are made using a biodegradable ink.

Our boxes are made from 100% recycled cardboard materials.

Sustainable palm oil has been produced by palm oil plantations which have been independently audited and certified against the RSPO; round table on sustainable palm oil standards.

R10 of purchases over R500 & R3 of purchases under R500 are donated to Ladles of Love. Read more about this amazing organization here.

We work with Ladles of Love, an organization that offers a practical way for people from all walks of life to provide a wholesome meal to their fellow citizens who have lost their way. The food is healthy and freshly prepared, and most importantly it's served with love.

We strive to achieve growth sustainably. That is why our products are packed in 100% biodegradable corn starch bags & our boxes are made from 100% recycled material. We believe in nurturing the planet from which our Freschness has come, and keep sustainability in mind with every new decision we make.

When you shop with us, R3 of your purchase is donated to Ladles of Love; a non-profit organisation dedicated to feeding people in need, without discrimination. We believe that as we grow as a business, so should our communities around us.

We love working hard, and being creative! We are constantly looking to innovate and improve in all areas of our business, right through from how we process orders, to R&D'ing exciting new products & ranges and to interacting with our Fresch communities. That is why your journey with the Fresch Online brand will always be fun, unique, interactive & inclusive!

We love our customers, we love expanding our community and we LOVE hearing your feedback. At Fresch Online, we put you first and will ensure our growth meets your wants & needs.

At Fresch Online we promote easy shopping. That is why our store has been created in the most user-friendly ways possible, our delivery partner ensures quick delivery and our team is readily available to assist you with your needs, anytime.