Help Centre

We will continue to deliver during lockdown, and have an exemption certificate from the CIPC to do so. We are doing our very best to maintain our delivery times.

We are delivering nationwide during lockdown.

We deliver to most major cities in South Africa including:

Cape Town 

Paarl, Stellenbosch 

Johannesburg, Pretoria, Port Elizabeth, Bloemfontein, East London, Knysna, Plettenberg Bay, George, Outshoorn, Mossel Bay 

Durban, Richards Bay, Port Sheptone, Pietermaritzburg, Newcastle, Polokwane, Nelspruit, Witbank, Vaal, Rustenberg, Klerksdorp, Harrismith 

Kindly contact us at info@freschonline.com to arrange shipping for bulk orders outside of South Africa.

You can expect your order in no more than 5 working days nationwide. Estimated shipping times for each region below: 

Cape Town

(1-2 working days)

Paarl, Stellenbosch

(2-3 working days)

Johannesburg, Pretoria, Port Elizabeth, Bloemfontein, East London, Knysna, Plettenberg Bay, George, Outshoorn, Mossel Bay

(3-4 working days)

Durban, Richards Bay, Port Sheptone, Pietermaritzburg, Newcastle, Polokwane, Nelspruit, Witbank, Vaal, Rustenberg, Klerksdorp, Harrismith 

(4-5 working days)

Simply make sure your basket size is valued at R600 or more at checkout :) Take some time to explore our diverse range of product offerings. There will more than likely be more than one product you will be craving for!

Yes! We deliver to your home or work. Grab a snack for the office here!

Don't worry. The driver in your delivery area should attempt to make the delivery 3 times before calling you to arrange a time to drop off your package.

Shipping is free for orders over R600 nationwide!

For all orders under R600, we charge R55 shipping in the Western Cape and R70 shipping for the rest of South Africa. 

Fresch Online accepts INSTANT EFT, VISA, MASTERCARD & BITCOIN payments.

We process all payments securely through PayFast. 

Our bags and labels are made from the 100% recyclable plastic compound - polypropylene.

Our boxes are made from 100% recycled cardboard materials.

We launched our business using PLA Biodegradable plastic bags, however upon more research learnt how long of a process it is for the compound to breakdown in a composting facility, and more importantly in a landfill. As we scale into a wider audience of homes, it is highly unlikely that composting infrastructure will be readily available to our customers. As recycling is far more accessible, and our nation has the infrastructure in place for every home to move towards recycling their waste, we at Fresch believe that a commitment to encourage as the primary waste repurposing method is essential to the reduction of single use plastics in South Africa.

Sustainable palm oil has been produced by palm oil plantations which have been independently audited and certified against the RSPO; round table on sustainable palm oil standards.

We donate a portion of orders & ad hoc prizes to Ladles of Love; a non-profit organisation dedicated to feeding people in need, without discrimination. 

We believe that as we grow as a business, so should our communities around us.

We work with Ladles of Love, an organization that offers a practical way for people from all walks of life to provide a wholesome meal to their fellow citizens who have lost their way. The food is healthy and freshly prepared, and most importantly it's served with love.

We strive to achieve growth sustainably. That is why our products are packed in 100% biodegradable corn starch bags & our boxes are made from 100% recycled material. We believe in nurturing the planet from which our Freschness has come, and keep sustainability in mind with every new decision we make.

We donate a portion of orders & ad hoc prizes to Ladles of Love; a non-profit organisation dedicated to feeding people in need, without discrimination. 

We believe that as we grow as a business, so should our communities around us.

We love working hard, and being creative! We are constantly looking to innovate and improve in all areas of our business, right through from how we process orders, to R&D'ing exciting new products & ranges and to interacting with our Fresch communities. That is why your journey with the Fresch Online brand will always be fun, unique, interactive & inclusive!

We love our customers, we love expanding our community and we LOVE hearing your feedback. At Fresch Online, we put you first and will ensure our growth meets your wants & needs.

At Fresch Online we promote easy shopping. That is why our store has been created in the most user-friendly ways possible, our delivery partner ensures quick delivery and our team is readily available to assist you with your needs, anytime.

Steps:

1. Make sure that your basket size is over R500.
2. Make sure that you have no other discount codes entered at checkout.
3. Simply enter the code "YESCHPLEASE" and R100 will be deducted from your first order.
   

Please note:

• This code will only work for first-time customers.
• You will still be charged for shipping if your basket size is under R600 after the discount code has been applied.